Order Updates

Hey Carbon crew,

The gel packs for our remaining orders are still at US Customs awaiting release.

We are doing everything in our power to get them released this week.

We know this is taking longer than the timeline in our last update, and we are sorry for the continued wait. Release has not yet been confirmed, so we cannot give you a confirmed shipping date just yet.

Customs typically keeps products for a maximum of 10 days which is why we are estimated release this week. We will share another update as soon as we have confirmation that the shipment has been released.

Thank you for your patience and for sticking with us.

The Carbon Team

Hey Carbon crew,

The gel packs for our last remaining orders have finally arrived in the US!

US Customs is now doing its required checks. We expect the packs to reach our southern warehouse this Friday or Saturday, once those checks are done.

That means tracking emails should start going out Monday, and orders should start reaching customers by the end of next week.

We’re expecting about one more week before deliveries start arriving at your doors. We’re almost at the finish line.

We know you’ve waited a long time, and we’re sorry this has taken so long. Please hang in there with us for this final stretch.

Thank you for your patience and for trusting us. We can’t wait to get your gel packs into your hands.

The Carbon Team

Great news. The first 600 customer orders have officially shipped, ahead of schedule.

Tracking numbers for all of these orders have been uploaded and sent out. Customers in this first group should see their packages arriving at their doorsteps throughout this week.

The remaining outstanding orders are still expected to ship by October 9.

After everything it took to get here, we are incredibly excited to finally see Carbon reaching customers. We cannot wait to hear what you think once you have it in your hands.

Once you receive your product, please send your feedback to carbonnutritionfitness@gmail.com. We will be reading your feedback closely as we continue improving the product for you.

Thank you again for your patience. We are finally getting these orders into your hands.

And one more important update: we have officially signed on a new supplier so these extended delays do not happen again. Going forward, our expected delivery window will be 6-8 weeks for preorders and approximately 1 week for subscription orders.

Stock for all outstanding orders has now been released by our manufacturer and is officially on the way to the USA. If you currently have an order with us, your batch is on the way.

The shipment takes about 30 days by sea, then roughly 2 to 5 days from our 3PL to your door.

The first 600 orders are expected by September 30, and the remaining outstanding orders are expected by October 9.

We know you wanted this sooner, and we are sorry for the disappointment. We are also incredibly excited to finally serve your orders and get Carbon into your hands. We promise it will be worth the wait.

You will still receive your points and store credits in the coming weeks as a thank-you for your patience.

Once you receive your product, please send all feedback to carbonnutritionfitness@gmail.com. We will be monitoring what you like, what you dislike, and how we can keep making the product better for you.

Want to see the final formula and what every ingredient does? View The Science →

Thank you again. We really appreciate you.

You have made it this far. Please hang on a little longer.

We finally have a breakthrough.

With help from a lender, we were able to release 1,300 bags from our manufacturer, and they are officially on the way to our 3PL warehouse. This is enough inventory to fulfill approximately the first 600 outstanding orders, since many orders contain multiple bags.

We expect this shipment to reach our fulfillment warehouse in roughly 5-6 weeks, where orders will begin shipping directly to customers in the USA and arrive in 2-5 days.

We know our dates keep slipping and slipping due to unforeseen circumstances, but your patience has really helped us get to this point. Thank you for continuing to stick with us.

For the next roughly 600 orders, we are actively working on releasing enough additional inventory. We cannot give a firm date yet, but our current assumption is approximately 3 weeks after the first batch.

Everyone who has been waiting still qualifies for our points rewards, which turn into discounts as a thank-you for your patience.

We are also still speaking with investors and private lenders so we can release the rest of the outstanding orders and place a large enough inventory order that future customers never have to experience these waits again.

If you are interested in investing or private lending, or know someone who may be, please email us directly.

Thank you again. After everything it took to get here, having product physically on the way feels like a major step forward.

We are fighting hard to get your orders to you. That's a promise, and your kindness and patience will never be forgotten.

Production is complete. The full batch is manufactured. Every unit that was promised exists right now, sitting finished at our manufacturer.

Testing is underway on the finished batch. Same standard as before. Independent verification of ingredient accuracy, dose precision, purity, and potency. We are not shipping a single unit until those results come back clean. We scrapped a batch before for exactly this reason and we would do it again.

What is left is the final payment to our manufacturer and the sea shipment to the US. Once that payment clears, the batch moves. Once it lands, we fulfill every order domestically and your package reaches you in 2 to 5 days.

Here is the part we are not going to hide from you. We built our cash plan around this launch and we offered full refunds to anyone who wanted out. A lot of people took that option, which was their right and we meant it when we offered it. That was our miscalculation to make, not yours. The result is that the final invoice is taking us longer to cover than we planned.

We are working on it actively and we will tell you the moment it clears. We are not asking you to fund a gap or wait indefinitely. Your refund option is still open, still full, still no questions asked, and still available right up until your order ships and for 30 days after you receive it. If you want out, reply to your confirmation email and we will process it.

If you are staying with us, thank you. We will keep telling you the truth on this page, including the parts that are not flattering.

Manufacturing is actively running. Real units are coming off the line right now, and we are roughly 2 weeks out from production wrapping completely.

Once the batch is finished, it heads straight to sea freight. That leg takes about 4 weeks before the product lands at our domestic fulfillment center. From there, your order ships to your door in 2 to 5 days.

Total time until it shows up at your doorstep: about 6 weeks from today.

Every step from here is locked in. We are past the pivots, working with the right manufacturer, and building the product the way it should have been made from the start. The next major update you get from us will be the one telling you the batch has landed and your order is on the way.

Thank you for sticking with us through every step of this. You will have it soon.

Your order has been delayed longer than any of us wanted. You have been patient through more than one timeline, and you deserve a real answer instead of another vague "soon."

Your order is scheduled to ship by July 31, 2026.

Here is what happened. After we scrapped the underdosed batch and cut ties with that manufacturer, we pushed hard to move production to a US supplier so we could ship faster. We told you that was the plan. The honest truth is the US pricing made it impossible to deliver the product at a price that works. So we went back to a manufacturer who can make it right, at the doses we promised.

That product is coming by sea instead of air. Air freight would blow up the cost and we are not passing that on to you. Sea takes longer to arrive, but once the batch lands, every order is being fulfilled domestically. That means your package reaches you in 2 to 5 days instead of sitting in customs from overseas. The wait is on the front end. The delivery to your door is fast.

We know that is still a wait. So here are your options:

Stay in: You do not need to do anything. Your order ships by July 31 and we will email you tracking the moment it moves.

Want out: Reply to your confirmation email and we will refund you in full within 3 to 5 days. That option stays open right up until your order ships and 30 days after you receive it.

We would rather lose the sale than lose your trust. We would rather tell you the unglamorous truth than give you another optimistic guess. The product you are getting is the one we actually stand behind. That is the whole reason for the wait.

3rd party lab results came back clean. Every ingredient verified. Every dose confirmed. Purity and potency across the board. No flags. No compromises. The formula passed every single test.

Full scale manufacturing is now underway. The production line is running. Real units are being made. Not samples. Not test batches. The actual product you are going to receive is being produced right now.

From here it is straightforward. Manufacturing completes, units go through final quality checks, packaging gets finished, and orders start shipping. No more waiting on labs. No more waiting on approvals. The only thing left is production time.

You held on through the scrapped batch, the formula rebuild, the manufacturer change, and the testing phase. This is the update you have been waiting for. We are in the final stretch.

The formula is locked. Every ingredient. Every dose. Every detail. No more changes. The samples you see below are the final version that goes into full production.

Right now those samples are in 3rd party lab testing. Independent verification of ingredient accuracy, dose precision, purity, and potency. We are not taking our manufacturer's word for it. We are not taking our own word for it. The lab results will confirm every milligram on the label is exactly what is in the pack.

This is the last gate before full manufacturing. Once results come back clean, manufacturing begins immediately.

Thank you for sticking with us through every step. The patience you have shown is the reason we are able to do this the right way. The product you are about to receive is significantly better because of it.

We have officially selected our manufacturer and are finalizing the last round of samples before full production begins. Every ingredient, every dose, every detail is getting verified one final time.

Once we sign off on this round, production starts immediately. We are 5 weeks out from shipping orders.

You stuck with us through the scrapped batch, the formula rebuild, and the manufacturer change. That patience is about to pay off. The product going into production is significantly better than anything we originally planned to ship.

We have samples arriving from multiple manufacturers. Our team is testing each one for ingredient accuracy, taste, texture, and real workout performance. Nobody is guessing. We are taking these to the gym and running field tests ourselves.

We will only move forward with a manufacturer that hits our standard. No shortcuts.

Final quality reports came back and the manufacturer had underdosed key ingredients. The product would not have matched the label or what we promised you. We refused to ship it.

We scrapped every unit and cut ties with that manufacturer for good. Production is now moving to US based suppliers. Same upgraded formula, made the right way. Once it ships, delivery will actually be faster since it is coming from within the US.

If the wait does not work for you, reply to your confirmation email and we will process a full refund. No hard feelings. But know this: our next two production runs are already sold out. Everyone who keeps their spot ships first.

As a thank you for sticking with us, every preorder customer gets 20% off their next order.

We had a formula that scored 6 out of 10 across the board. Good enough to ship. But good enough is not Carbon.

We pulled everything back. Took your feedback. Went back to the lab. Rebuilt it from the ground up. More ingredients. Higher doses. The new formula scores 9/10 energy, 9/10 focus, 9/10 strength. Pump took a small hit to 6/10. Everything else went from average to elite.

Taurine doubled to 2000mg. Tyrosine up to 1500mg with 300mg CDP Choline added. 2500mg betaine anhydrous for more strength. 100mcg Huperzine A and 300mg Rhodiola Rosea for focus. 200mg Theobromine for smooth energy. Plus everything already in the original formula.

This is not a tweak. This is a different level.